It is vital for
businesses of all sizes to have the ability to make informed strategic
decisions that will give it the best chance of succeeding, and two tools to
help managers and executives make these decisions, are a Management Information
System (MIS) and a Decision Support System (DSS).

The main purpose of
an MIS is to provide general-purpose information to managers to
support decision-making. Under the MIS falls the DSS, which is an application
program that presents the end user with data that is useful in
assisting employees in decision-making and problem solving, often of a complex
nature (Al-Mamary, et al., 2014). When used
effectively these tools can help a business gain a competitive advantage by
providing decision makers with accurate and relevant information about current
and future customers, suppliers and partners, and the operations of the
organisation (Karaman & Ghaffarzadeh, 2014).

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Both systems provide
the user with information about the ongoing performance of the business, while
the MIS can also produce information about the day-to-day operations of the
business.  These systems also allow the
ability to present information in a meaningful way that is easily understood by
the target audience by way of reports, charts and graphs and other pleasing
visual aids (Karaman & Ghaffarzadeh, 2014).

Once implemented,
these systems become available to all managers and executives, as each system
requires users to input data or retrieve data using general process and
computer interfaces. Access to the systems can happen at any location or site.
This means there is no need to congregate at the one site to discuss important
business strategies and decisions.

If BMT employs an MIS
and a DSS there will be significant benefits to business operations, as better
decisions lead to a more competitive positon. Other benefits to look forward to
are a reduction in the time cycle and costs associated with decision-making,
employee productivity increases due to the computer based decision-making
system, and better, more strategically aligned decisions are made as managers
and executives have access to all relevant information in the one place. Both
an MIS and a DSS enhance experiences for managers and executives by enabling
communication and collaboration with others via a central system. These tools
will provide invaluable to management and Board members of BMT.A business thrives
when it actively engages with its stakeholders, and in the digital age it is
easier than ever to be able to engage with them using systems such as the
internet, extranets, and intranets. 
There should be a definite focus on the use of digital tools when
considering an effective stakeholder engagement strategy. The InternetThe invention of
the internet has opened up the global environment to businesses of all sizes
and industries. It acts as an avenue for information that is used in a way to
accomplish particular goals and its use in business continues to gain
popularity year on year. Collaboration over the internet increases
productivity, reduces the need to travel, and improves decision-making. Email
is an easy and helpful internet service that most people are comfortable using,
and allows the sending and receiving of messages from anywhere in the world at
little to no cost (Moussa, 2016). Other internet based tools like
instant messaging and social networks provide a business with high speed and
very accessible tools that speed up time critical processes and allows them to
reach out to a larger audience and gain more support for their cause. Not for
profit businesses can incorporate social media into their stakeholder
engagement strategy and use employees and volunteers to help spread the message
via sharing information about the organisation with the online community (Carboni & Maxwell, 2015). E
business uses the internet as a way for businesses to connect with its
customers as well as suppliers, and other stakeholders. A business can
incorporate e business into their stakeholder engagement strategy by means such
as collaborating with partners, providing customer support, marketing and sales
activities and buying and selling products and services (Linton, 2017).IntranetsAn intranet is an internal network inside an
organisation that only authorised users, mainly employees, can access. It uses
internet bases technologies such as web browsers and servers, to provide an
internet like environment to distribute and share information, support
collaboration and communication, and business operations. A business can integrate
existing information systems and applications with its intranet, that can be
extended to its customers, suppliers and other stakeholders (Moussa, 2016). A business can also link to the
intranets of customers and suppliers through extranets.   Techniques to incorporate the intranet into
stakeholder strategy include having a universal email and making it a major
tool for communication and ensuring everyone in the organisation has access to
and can share documents, spreadsheets and databases with other employees,
customers and suppliers (Moussa, 2016). Other ways the intranet can be used
for stakeholder engagement include using group ware to enhance project and team
collaboration through discussion groups, chat rooms and audio conferencing. It
can be used for internal communications like newsletters and external
communications like catalogues. There are many applications that are designed
to interface with existing systems and databases, and the software used for
these installed on intranet web servers. Employees or external stakeholders can
access and run applications using web browsers from anywhere anytime (Linton, 2017). Extranets

Extranets use internet-based technologies to
interconnect a business’s intranet with external stakeholders over secure
networks. An extranet can connect a business with multiple sites, remote
employees, suppliers, distributors, partners and key customers. The flow of